Return, Cancellation and Exchange

1. What is your return policy and procedure?
If for any reason you are not satisfied with your order, you can request cancel & return from the first date of placing order and no longer than 2 days, return charge maybe require.

2. How can I return my order?
Please contact our customer support Shebeng ( or visit to one of our branches for your return if you do not have an account or in case you cannot access your account.

4. Can I return the free of charge/sale items in my order?
The return process for the gift / sale items differ relative to the campaign. Only regular priced items may be refunded, unfortunately, sale items cannot be returned or refunded. Please use Chat service or email us at for specific details.

Additional non-returnable items: - Downloadable digital products - Some health and personal care items.

5. Where can I see the refund amount?
After you have contact with our customer service, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.

6. What is your refund process?
Once we receive your returned item, we will notify you and start with the Refund Process immediately. However, it may take up to 3-14 days for your bank to process the payment and to reflect it into your account.

For COD customers, our Customer service will request your bank account details by e-mail in order to transfer your refund.

For Credit Card Customers, refund will be transferred directly back to the bank account that was used for purchasing.

For PayPal Customers, refund will be sent back to your PayPal account that was used for the purchase.

For FastPay Customers, refund will be sent back to your FastPay account that was used for the purchase.

For ZainCash Customers, refund will be sent back to your ZainCash account that was used for the purchase.

Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

7. I cannot see the refund in my bank account. What should I do?
We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't received your refund within 14 days, please check with your bank first, If you still haven't received your refund, please contact our Customer Care Center or email us at

8. How can I exchange an item?
Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.

9. Can I cancel my order?
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Usually, items could be cancel after one day you’ve placed orders. Please remember it can take some time for your bank or credit card company to process and post the refund too.

10. I cancelled my order. Will I be refunded shipping fee too?
If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

11. Can I reorder the items I previously cancelled?
You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.